This article explores the importance of defining user interaction in interface design. It discusses direct and indirect interaction methods and emphasizes the need to consider user needs and device preferences when designing for different audiences.
In 2015, I had a short-term role as a software developer on a global creative product. While the development team focused on creating innovative features, a small support team diligently addressed user inquiries and resolved issues. This stark contrast highlighted a crucial disconnect: our focus on technical prowess often overshadowed the actual user experience.
The importance of understanding your users beyond demographics and the need to delve into user needs, motivations, and challenges to create a truly user-centric experience.