2017 was a year of reevaluating my career path and ultimately finding a fulfilling role. Recognizing the limitations of freelancing in terms of industry knowledge, I sought to gain valuable agency experience through a UX designer contract at CookiesHQ.
A design philosophy that focuses on preventing user errors; key principles, user benefits, and how it can streamline development by minimising the need to handle edge cases.
In 2015, I had a short-term role as a software developer on a global creative product. While the development team focused on creating innovative features, a small support team diligently addressed user inquiries and resolved issues. This stark contrast highlighted a crucial disconnect: our focus on technical prowess often overshadowed the actual user experience.