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Placing product stability against AI disruptionProfessional

Placing product stability against AI disruption

The market is volatile; a monolithic product organisation cannot compete. I propose a 'Two-Speed' structure: a Stability Engine to protect core P&L, and an Innovation Lab for zero-to-one AI exploration.]
21/10/20254 min Read More
Your AI needs an integrity scoreProfessional

Your AI needs an integrity score

Simple north star metrics have failed generative AI and true value lies not in short-term engagement, but in its reliability, alignment and long-term compliance. We need a new executive-level KPI.
12/09/20254 min Read More
Ambient AI kills the screen funnelProfessional

Ambient AI kills the screen funnel

Screen-centric user interface is ending. As ambient and generative AI takes over, the traditional UX funnel is quickly becoming a drag, not a core asset. Shift investment to the robust, multi-modal back-end platforms that drive real utility.
15/06/20254 min Read More
OODA Loop – the new AI playbookProfessional

OODA Loop – the new AI playbook

Traditional agile frameworks are proving too slow to manage the pace of AI innovation and our focus must shift from optimising operational sprints to accelerating strategic decision-making.
30/04/20254 min Read More
Product is now algorithmProfessional

Product is now algorithm

Feature-shipping is over; the future of Product is defined by the underlying generative algorithm and its strategic intent.
25/01/20254 min Read More
The canvas is deadProfessional

The canvas is dead

The current canvas-based approach to UX design has a critical problem; as GenAI models mature, the low-value work of placing pixels will be fully automated, freeing designers to focus on high-leverage system architecture. We must pivot our teams now to embrace prompt engineering and critical judgement over execution speed.
02/07/20244 min Read More
Rise of the embedded agentProfessional

Rise of the embedded agent

Centralised AI/ML teams are fast becoming bureaucratic bottlenecks. The commoditisation of MLOps means the future lies in narrow, embedded AI agents owned by the product teams they serve.
19/06/20244 min Read More
Mid-range cloud is deadProfessional

Mid-range cloud is dead

The strategic viability of the mid-range cloud provider is collapsing as "the big three" use commodity compute as a loss leader and hoard specialised AI chips, Product Leaders must prepare for a binary choice: the lowest possible cost or proprietary, high-performance capability.
27/04/20244 min Read More
The imminent collapse of design hand-offProfessional

The imminent collapse of design hand-off

The rise of generative tooling is forcing us to rethink the wall between design and code. We're on the brink of moving from collaborative documents to autonomous, code-generating product agents, fundamentally changing the definition of done.
11/05/20234 min Read More
Grounding constraint for generative AIProfessional

Grounding constraint for generative AI

Prioritising speed over veracity with GenAI presents an untenable risk; a landmark legal judgement or new regulation will force an abrupt industry pivot. We must proactively embed grounding architectures now, transforming a liability into a sustainable strategic asset.
20/03/20234 min Read More
Designing the source of truth in codeProfessional

Designing the source of truth in code

Design files as the source of truth is a strategic error; the cost of design lives in the hand-off gap. DesignOps must move beyond the file to establish the coded component library as the definitive contract for products.
29/01/20234 min Read More
My new role is Product OwnerProfessional

My new role is Product Owner

The new dual-hat of UX Lead and Product Owner is not just a title change; it is a critical evolution. This shift demands a mastery of the business lexicon, strategically translating design rigour into quantifiable commercial value, particularly within the high-stakes Enterprise environment.
01/10/20224 min Read More
Dear AI, save me from writing docs!Professional

Dear AI, save me from writing docs!

Ship value, not documents
30/03/20225 min Read More
Start with a press releaseProfessional

Start with a press release

The discipline of framing a future success story is the most efficient constraint a product team can adopt. In the high-stakes world of enterprise broadcasting, this simple 'working backwards' practice cuts through ambiguity and forces a focus on customer benefit. It is the essential first step before any design or engineering work begins.
11/02/20224 min Read More
Wireframes and whiteboards: discovery at scaleProfessional

Wireframes and whiteboards: discovery at scale

Scaling product discovery in an enterprise environment requires moving past simple wireframes. We must formalise our process, using techniques that deliver clarity and consensus across large, complex teams. This ensures every new feature is built on validated user needs, not gut feeling.
10/12/20214 min Read More
North Star Metrics: The Strategic ConstraintProfessional

North Star Metrics: The Strategic Constraint

Operating in high-stakes Live Broadcast, I have learnt that the elegant simplicity of a single North Star Metric is a strategic liability. Effective Enterprise growth demands not a single goal, but a tiered, disciplined metric hierarchy that serves as a non-negotiable constraint, forcing alignment and demonstrating true P&L causality from the ground up.
22/07/20214 min Read More
Design ROI beyond look and feelProfessional

Design ROI beyond look and feel

Design is often judged on aesthetics, a subjective cost centre. In a high-stakes enterprise environment, we must shift the conversation; the true value of a UX team and a design system is measured in time, money, and risk reduction. This is how we quantify our creative output and translate it into business-critical language.
24/02/20214 min Read More
Scaling the System: Productising DesignProfessional

Scaling the System: Productising Design

Enterprise Design Systems are products in their own right; their success hinges on strategic governance and an engineer-first adoption model. I discuss our approach to making the system a dependency, not a suggestion, by focusing on tooling and a clear ownership model that scales.
03/05/20204 min Read More
2019: RetrospectiveProfessional

2019: Retrospective

2019 proved to be a year of unexpected challenges and ultimately, resounding triumphs. My initial goals – to relocate to London and secure a senior UX role – were met with a series of unforeseen obstacles.
30/12/20192 min Read More
WCAG: A Contractual B2B ImperativeProfessional

WCAG: A Contractual B2B Imperative

For enterprise products, accessibility is no longer an ethical debate, it is a required line item on multi-million-pound contracts. As UX Leads, we must treat WCAG compliance as a foundational architectural constraint that dictates procurement success.
30/11/20193 min Read More
Designing for a Millisecond UX WindowProfessional

Designing for a Millisecond UX Window

In the high-stakes world of live broadcast, our design decisions have no margin for error. As a UX Lead, I've had to fundamentally re-organise how we approach data-intensive interfaces, focusing on speed and absolute consistency. This environment proves that constraint is not a barrier; it is the ultimate design specification.
29/08/20194 min Read More
Figma: The Enterprise Design RevolutionProfessional

Figma: The Enterprise Design Revolution

The fragmentation of our design workflow is holding enterprise teams back. I’ve seen first-hand how switching from a fragmented Sketch and Abstract setup to a single, browser-based tool like Figma has fundamentally changed our velocity. This is about more than a new feature; it’s a strategic shift towards genuine collaboration and a true single source of truth for design.
12/02/20194 min Read More
2019: Plan of actionProfessional

2019: Plan of action

This year, I'm taking a different approach. I'm ditching the traditional New Year's resolutions, as I've found they often lead to self-imposed pressure and subsequent guilt when reflecting upon them at year's end.
01/01/20191 min Read More
2018: RetrospectiveProfessional

2018: Retrospective

This year did not go to plan... possibly in a good way? Maybe that will be clearer when I've finished typing it up and understood exactly what happened myself. There's some insight into my blog posts; they're all unplanned, improvised ramblings.
30/12/20184 min Read More
Facebook video ad tipsProfessional

Facebook video ad tips

Learn how to create high-performing Facebook video ads that stop the scroll and drive conversions. This guide covers key strategies, including visual impact, compelling storytelling, and effective calls to action.
12/12/20183 min Read More
The 8pt GridProfessional

The 8pt Grid

A foundational system based on multiples of 8 for pixel-perfect scaling and more consistent interfaces.
12/12/20182 min Read More
Connect with customers and raise conversions through Instagram adsProfessional

Connect with customers and raise conversions through Instagram ads

Tired of generic Instagram ads? This guide outlines a unique approach to cut through the noise, drive engagement, and increase conversions by focusing on personalized interactions and building genuine connections with your audience.
02/12/20182 min Read More
Checkout UX to decrease abandoned cartsProfessional

Checkout UX to decrease abandoned carts

Struggling with abandoned shopping carts? Discover how this ecommerce store boosted sales by optimising their checkout user experience (UX). Learn valuable tips on streamlining the checkout process, reducing friction, and converting more visitors into customers.
01/12/20184 min Read More
Jugular Facebook Funnel creative contentProfessional

Jugular Facebook Funnel creative content

Creative content strategies for each stage of the Jugular Facebook Funnel, guiding you through crafting effective Facebook ads to reach cold audiences, engage warm leads, and convert hot prospects.
01/11/20183 min Read More
Sending signals to Facebook’s algorithmProfessional

Sending signals to Facebook’s algorithm

Unsure how to optimise Facebook ad performance? Learn how to send signals to Facebook's algorithm using budget allocation. Discover how to define rules and adjust budgets to achieve your advertising goals.
15/10/20183 min Read More
Retargeting e-mail templateProfessional

Retargeting e-mail template

Increase ecom sales with this proven email retargeting template. Learn how to craft compelling subject lines and write engaging email copy that converts. Boost your click-through rates and recapture lost revenue with targeted email campaigns.
10/10/20182 min Read More
Generalists are an efficiency trapProfessional

Generalists are an efficiency trap

In a scaling agency or startup, the multi-disciplinary generalist often feels like the most valuable asset, but this versatility can become a critical drag on overall team efficiency and execution. I look at why deep specialisation, driven by strategic constraint, is the only way to scale quality and delivery.
07/10/20184 min Read More
We must use data for UXProfessional

We must use data for UX

Data analytics helps improve UX design, but how do I use website traffic data and user behaviour insights to optimise those designs?
24/06/20181 min Read More
User education needs to be simpleProfessional

User education needs to be simple

Clear user education is crucial in design.
26/05/20182 min Read More
The wheel already existsProfessional

The wheel already exists

Familiar design patterns are essential for a positive user experience.
19/03/20182 min Read More
The best feature is the unbuilt oneProfessional

The best feature is the unbuilt one

The greatest cost in product development is building the wrong thing. As a UX Lead, my focus is on strategic de-risking; ensuring every feature we plan is validated, tested, and iterated upon before a single line of code is written. This is the essence of Lean UX in a scaling startup environment.
15/02/20185 min Read More
Scaling Startups Need Strategy, Not Just ScreensProfessional

Scaling Startups Need Strategy, Not Just Screens

Too many teams rush to build wireframes before defining the foundational user problem. This tactical focus creates 'Screen Debt': beautiful interfaces built on shaky strategic ground. We need to flip the process, prioritising the strategic 'why' to ensure sustainable growth.
13/12/20174 min Read More
Flappy Bot: using machine learning to play gamesProfessional

Flappy Bot: using machine learning to play games

Forcing an AI to learn to play Flappy Bird we realised that Reinforcement Learning is the essential paradigm shift for autonomous, efficient systems.
11/11/20174 min Read More
From Producer to UX LeadProfessional

From Producer to UX Lead

The industry is finally realising the long-term value of a product-led approach. I detail how my background in fast-paced agency production, leveraging a mindset of constraint and ruthless prioritisation, proved the ideal foundation for transitioning into a strategic UX Lead role.
01/10/20174 min Read More
My first agency weekProfessional

My first agency week

Initial thoughts on my first week as a UX/UI designer at a tech agency.
15/09/20171 min Read More
Back to Bristol & CookiesHQProfessional

Back to Bristol & CookiesHQ

I'm back in Bristol! At a recent Southwest Founders event, I had the opportunity to chat with Nic Alpi, one of the founders of CookiesHQ. Following that conversation, I'm thrilled to announce that I'm rejoining them as their UX/UI designer. I start tomorrow! Right now I'm sat in an inflatable dinghy in my new house. This is my first night and I don't have a bed, so this is where I shall sleep.
30/08/20172 min Read More
Considering element placement and sizeProfessional

Considering element placement and size

Learn how Fitts' Law, a fundamental principle of human-computer interaction, can be applied to improve the usability and user experience of your website or application. Discover how target size, placement, and interaction model can significantly impact user performance.
15/08/20172 min Read More
Defining the use of your interfaceProfessional

Defining the use of your interface

This article explores the importance of defining user interaction in interface design. It discusses direct and indirect interaction methods and emphasizes the need to consider user needs and device preferences when designing for different audiences.
15/07/20171 min Read More
Canning hard workProfessional

Canning hard work

Learn when to abandon a project! This blog post explores the challenges of letting go and offers valuable insights on recognising failing projects and making informed decisions.
01/07/20172 min Read More
The Producer as Empathy BrokerProfessional

The Producer as Empathy Broker

In the agency world, the divide between artistic vision and commercial reality can often feel vast. I believe the most critical role in bridging this gap belongs to the Producer, who must strategically translate, not just manage. Success relies on deep, bi-directional empathy for both the creative team's mission and the client's commercial judgement.
04/04/20174 min Read More
Give users immediate feedbackProfessional

Give users immediate feedback

Provide clear and timely feedback to keep users engaged and avoid frustration.
15/03/20171 min Read More
Job TrollingProfessional

Job Trolling

You should probably skip this post - the images don't exist anymore so it's kinda redundant SEO-juice at this point.
15/02/20173 min Read More
Closing my first start-upProfessional

Closing my first start-up

The challenges of rapid growth, the importance of investing in people, and the dangers of focusing on vanity metrics.
30/08/20163 min Read More
Pokemon Go’s great terrible designProfessional

Pokemon Go’s great terrible design

What a fantastic-yet-terrible app. Skip this post as all the images are broken.
08/08/20164 min Read More
Poka-yoke in UX designProfessional

Poka-yoke in UX design

A design philosophy that focuses on preventing user errors; key principles, user benefits, and how it can streamline development by minimising the need to handle edge cases.
15/05/20162 min Read More
Build better products by working a support roleProfessional

Build better products by working a support role

In 2015, I had a short-term role as a software developer on a global creative product. While the development team focused on creating innovative features, a small support team diligently addressed user inquiries and resolved issues. This stark contrast highlighted a crucial disconnect: our focus on technical prowess often overshadowed the actual user experience.
01/03/20162 min Read More
Digital LibraryProfessional

Digital Library

Some digital content I recommend which is probably gone by now.
14/02/20162 min Read More
Know your usersProfessional

Know your users

The importance of understanding your users beyond demographics and the need to delve into user needs, motivations, and challenges to create a truly user-centric experience.
01/02/20161 min Read More
Set user expectation in your productProfessional

Set user expectation in your product

Design and copywriting techniques to guide users and prevent unintended actions, leading to a more positive and enjoyable user experience.
14/01/20162 min Read More
Give your users easy decisionsProfessional

Give your users easy decisions

Hicks' Law can help you create more user-friendly interfaces. This article explores the importance of minimizing user choices and simplifying design decisions to improve the overall user experience.
15/12/20152 min Read More
Flat vs Skeuomorphic vs MaterialProfessional

Flat vs Skeuomorphic vs Material

Learn how to choose the right design style for your project and create user-friendly interfaces that are both visually appealing and functionally effective.
01/10/20153 min Read More
Anticipating user mistakesProfessional

Anticipating user mistakes

To err is human; to forgive, divine.
01/08/20152 min Read More
25 more general UX tipsProfessional

25 more general UX tips

Following the great response to my previous post on UX tips, here are 25 more to elevate the user experience of your projects. By combining and consistently implementing these principles, you can create a seamless and intuitive user journey across all your products.
01/08/20154 min Read More
25 tips for your next UX projectProfessional

25 tips for your next UX project

There's more to great UX design than just user journeys and wireframes. Subtle UI choices can significantly impact the user experience. Here are 25 tips to help you create a truly exceptional user interface.
01/07/20154 min Read More
Stop Failing At FailingProfessional

Stop Failing At Failing

Failing fast is only half the battle; analyse failures effectively to gain valuable insights and achieve success!
10/06/20152 min Read More
10 More Essential UX Tips You Might Be OverlookingProfessional

10 More Essential UX Tips You Might Be Overlooking

Discover 10 essential UX tips to enhance your website design and improve user experience. These insights will help you create a more engaging and user-friendly online presence for your visitors.
01/06/20152 min Read More
10 More Essential UX Tips to Enhance Your ProductsProfessional

10 More Essential UX Tips to Enhance Your Products

In today's digital landscape, user experience (UX) is paramount. Here are 10 additional UX tips to consider when designing and developing your products, ensuring a positive and engaging user journey.
01/05/20153 min Read More
10 Essential UX Tips You Shouldn’t OverlookProfessional

10 Essential UX Tips You Shouldn’t Overlook

In the world of UX design, it's always rewarding to share valuable insights. Here are 10 essential UX tips that might seem obvious, but are often overlooked. Remember, knowledge is only powerful when put into practice!
01/04/20153 min Read More
21 UX Gems to Polish Your Website’s User ExperienceProfessional

21 UX Gems to Polish Your Website’s User Experience

In the ever-evolving world of web design, it's easy to overlook seemingly basic UX principles. Here are 21 additional UX tips to keep in mind when crafting a website that prioritizes user experience and satisfaction.
01/03/20154 min Read More
I just landed funding for my start-up!Professional

I just landed funding for my start-up!

Securing funding, the founding story, and the future of the company's innovative game ideas.
24/01/20132 min Read More

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